Refund Policy

At BookBag Bundles, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a 14-day refund policy from the date of receipt of your purchase. Please read the details of our refund policy below:

**Eligibility for Refund:**

- Items must be returned within 14 days from the date you received your order.
- Items must be unused, in their original packaging, and in the same condition that you received them.
- Proof of purchase is required for all returns.

**Non-Refundable Items:**

- Customized or personalized items
- Gift cards
- Items marked as final sale

**How to Request a Refund:**

1. **Contact Us**: Email us at support@bookbagbundles.com with your order number and a brief explanation of the reason for the return.
2. **Approval**: Once your return request is approved, we will provide you with a return shipping address.
3. **Return Shipping**: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

**Processing Your Refund:**

- Once we receive and inspect your returned item, we will send you an email to notify you that we have received your returned item.
- We will also notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.

**Late or Missing Refunds:**

- If you haven’t received a refund yet, first check your bank account again.
- Then contact your credit card company, as it may take some time before your refund is officially posted.
- Next, contact your bank. There is often some processing time before a refund is posted.
- If you’ve done all of this and you still have not received your refund, please contact us at support@bookbagbundles.com.

**Exchanges:**

- We only replace items if they are defective or damaged. If you need to exchange an item for the same item, please email us at support@bookbagbundles.com.

**Contact Information:**

For any questions or concerns about our refund policy, please contact us:

- **Email**: support@bookbagbundles.com
- **Phone**: 1-443-934-3639

Thank you for shopping with BookBag Bundles! We appreciate your business and are committed to ensuring your satisfaction.